FAQ's

Frequently Asked Questions (FAQs)

Welcome to Pretty Miniatures! Below, you’ll find answers to commonly asked questions about our dolls house products and services. If you have additional inquiries, contact our customer support team via email at sales@prettyminiatures.co.uk. We’re here to help!

What scale are your dolls house accessories?

Our accessories are designed in a 1:12th scale, meaning they are reduced to one-twelfth of their real-life size. This scale is widely used for dolls houses and dioramas.

Are your accessories suitable for 1:6 scale fashion dolls (e.g., Barbie)?

No, our products are specifically for 1:12th scale settings and may not suit 1:6 scale fashion dolls. Check item measurements to ensure compatibility.

Where are your accessories made?

Most of our products are designed and crafted in England using advanced 3D printing technology, ensuring impeccable detail and quality. We also curate select items from reputable manufacturers.

Do you offer international shipping?

Yes, we ship internationally. Visit our Shipping Information page for delivery options, rates, and countries we serve.

What is your return policy?

We offer returns and refunds in line with the Consumer Contracts Regulations 2013. Refer to our Returns and Refunds Policy for details.

How long does it take to process and ship orders?

Processing may take up to 7 business days for made-to-order items. Delivery times are as follows:

UK: Up to 10 days
International: Up to 30 days

Can I track my order?

Yes. Once shipped, you’ll receive a tracking number via email to monitor delivery progress.

What payment methods do you accept?

We accept major credit cards, debit cards, and PayPal. Transactions are processed securely via a trusted gateway.

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